CHARLOTTESVILLE, Virginia., July 20, 2021 / PRNewswire / – Premium Service Brands, the parent company of home service franchises 360º painting, straight maid, ProLift garage doors, Renew the crew, Wise kitchen, pro handyman and Garbage work, announced the rollout of its new Owner Experience Program, a technology-based learning experience designed to immerse its new franchisees in the day-to-day life of their new business.
The Owner Experience Program is the culmination of the Premium Service Brand’s extensive research analyzing owner actions and best practices with outstanding launch results, to see what separates them from the pack. The company discovered that practice, communication skills and mindset played an important role in positioning owners for successful launches and set out to revitalize the Premium Service Brand Integration Program established in the aim to make the experience more impactful using innovative technology and the new Owner Experience Center.
More specifically, Premium Service Brands has partnered with two companies: Mursion and VIRTI – give owners a platform to practice estimating, sales calls, hiring and recruiting in a virtual reality and role-playing environment.
Mursion is an immersive virtual reality platform focused on improving emotional intelligence in the workplace. Mursion uses a combination of AI and live human interactions to create a safe environment for practicing skills such as emotional intelligence, adaptability, and resilience. The goal is to create an authentic but risk-free simulation without harming an individual’s performance or a company’s reputation.
VIRTI is a UK-based startup that uses immersive AR / VR scenarios to teach hands-on skills in realistic environments. Premium Service Brands is VIRTI’s premier home services industry partner and will pioneer a new market for the startup.
In order to emphasize the experiential aspect of the onboarding process, Premium Service Brands is also planning to unveil a new learning and development center. The layout of the center will be organized in modules instead of an instructor-led classroom to ensure that all parties can work together collaboratively.
“The Owner Experience Program is all about having the opportunity to practice skills critical to the owner’s success and get real-time feedback,” said Deb Jewell, VP of Learning for Premium Service Brands. “We want to show our franchisees how to leverage their own strengths and experience to become a more effective leader and decision maker. By helping owners create a mind map of how all aspects of our model fit together, we are confident that they will leave the Owner Experience Program with a stronger, more holistic understanding of what it takes to manage. their daily business. ”
Premium Service Brands rolls out its proprietary experience program on the heels of a recent private equity investment by Private Capital Susquehanna. SPC invested in the multi-brand franchisor to help the company strengthen its presence in the growing home services industry and advance its business model.
“We have aggressively developed all of our PSB concepts over the past few years, and this investment will allow us to grow our infrastructure and business model so that we are better positioned to support new owners at the rate they want to join,” a said the CEO Paul Flick. “The Owner Experience Program is one of the many new enhancements we are making to our system to help us recruit, develop and support the best franchisees for each of our brands. “
ABOUT PREMIUM SERVICE MARKS:
Based at Charlottesville, Virginia, Premium Service Brands (PSB) is the leader in home service franchise opportunities. Recent acquisition of Renew Crew in January 2020 and household waste in november 2020, other brands under the PSB umbrella include 360º Painting, ProLift Garage Doors, Handyman Pro, Maid Right, Rubbish Works and Kitchen Wise. These brands in the home improvement industry provide franchisees with comprehensive training and support every step of the way while viewing customer service as a way of life while also giving back to local communities through their non-profit organization, Kids-Lift. Supporting children and their families is essential to PSB’s personal values to brighten up and care for their communities. More information on franchise opportunities at: https://www.premiumservicebrands.com/.
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SOURCE Premium Service Marks