Microsoft didn’t react to the Cyberpunk 2077 console mess as strongly as Sony did, but it did take the unusual step of offering a full refund to anyone who purchased the game through its online store, no questions asked, ” until further notice”. This gave players the opportunity to find out if he was falling within their risk-free tolerance limits, which I felt was a very fair compromise approach to managing a game that was fundamentally, but for some people, unforgivable.
Six months after the adoption of this policy, Microsoft issued the promised “new notice” that the policy will end soon. Effective July 6, Cyberpunk 2077 will revert to “our standard digital game refund policy” for all existing and new purchases.
We will revert to our standard digital game refund policy for Cyberpunk 2077 on July 6 for new and existing purchases. For more details on the policy, go to: https://t.co/HDp52FoKc1June 22, 2021
The change will make it much more difficult to request refunds on Cyberpunk 2077. Unlike Steam, GOG, and Epic, which all offer “no questions asked” refund variants, Microsoft refund policy states that “all sales of digital game products are considered final”, although refund requests may be considered based on “extenuating circumstances”.
“When you request a refund for these products, and depending on the purchase or type of content to determine refund eligibility, we take into account various factors such as time since the date of purchase, time elapsed since product release and use, ”the policy states. .
This almost certainly means Cyberpunk 2077 refunds will be very hard to come by after the July 6 deadline. The state of the game was a nasty surprise when it launched last year, but it’s certainly no longer a secret now, and while there have been several post-release fixes, it’s still in poor shape: Update 1.2 released in April brought dozens of fixes but remained Cyberpunk “still far from complete,” and when Sony released Cyberpunk 2077 to PlayStation Store last week, it warned that “users will continue to experience performance issues “with him on the PlayStation 4.
If you want to request a refund for Cyberpunk 2077 (or any game purchased through the Microsoft Store, for that matter) after July 6, you can try your luck at support.xbox.com.